A Real Home from Home

Redlands House doesn’t feel like a facility—it feels like a home. There’s a warmth here that people notice the moment they walk through the door. Residents are part of a close-knit community, with the freedom to be themselves and the comfort of knowing help is there whenever they need it.

Compassionate, Consistent Staff

Our care team is experienced, well-trained, and genuinely passionate about what they do. Many have been with us for years, and it shows—in the continuity of care, the personal relationships, and the calm, familiar faces that bring reassurance day after day.

We take pride in going the extra mile. Whether that’s remembering how someone takes their tea or making sure a birthday feels extra special, it’s the little things that matter.

Tailored Care, No Templated Routines

Every resident has their own story, personality and needs. That’s why we take the time to get to know each person and create a care plan that suits them—not the other way around. We listen to families, adapt when things change, and keep communication open and honest.

Great Food, Shared Moments

Our food is freshly made and thoughtfully prepared to meet nutritional needs and individual preferences. Mealtimes are sociable, relaxed, and a highlight of the day—whether it’s fish and chips on a Friday or a celebratory buffet for a special occasion.

A Strong Sense of Community

We’re proud of our partnerships with local schools, churches, charities and health professionals. From Friend in Deed visits to outings with community volunteers, Redlands House is an active, valued part of life in Hellesdon and Norwich.

Families are always welcome—this is your home too.

Accessible, Transparent and Honest

We offer clear information about costs and care options, whether you’re looking for private care or supported funding. We’re happy to talk through next steps, explain what to expect, and help take some of the stress out of the decision.