October Care Home Activities Full of Fun, Warmth & Community Spirit
October Care Home Activities Full of Fun, Warmth & Community Spirit
At Redlands House in Hellesdon, every month brings something special – and October was no exception. Our residents enjoyed a packed calendar of events ranging from autumn crafts to music sessions, outings, and plenty of Halloween fun. It was a joyful, laughter-filled month that highlighted our commitment to delivering care with kindness, creativity, and community at its heart. Here's a glimpse into the wonderful October care home activities our team brought to life.
Halloween Magic and Spooky Fun
October wouldn't be complete without a little Halloween mischief! Residents embraced the spooky season by decorating the home, baking ghoulish treats, and crafting pumpkins, bats, and decorations with local children during our Halloween Craft Day. Our rescheduled Halloween party on 27 October was a huge success, with a best costume competition, themed games, and a delicious buffet bringing everyone together for a frightfully good time.
Dementia Community Hub – Opening Our Doors
One of our most heartfelt initiatives, the Dementia Community Hub, continued on 29 October. This free monthly service welcomed individuals living with dementia and their carers for refreshments, reminiscence, and conversation. Held on the last Wednesday of each month at 2pm, it’s a safe, welcoming space for connection, support, and understanding within the local community.
Out and About in the Community
October saw our residents venturing out to enjoy the autumn air. From walks around Hellesdon and browsing the shops, to visiting Norwich Cathedral for a recital, our outings were filled with excitement and reflection. Gentlemen from the home visited the community centre for tea and chocolate cake, while others enjoyed a nostalgic bus ride. These simple joys offered freedom, friendship, and fond memories of days gone by.
Music, Movement and Magic Moments
Music continues to be a favourite at Redlands. Throughout October, we hosted several movement to music sessions, filled with rhythm, laughter, and joyful energy. Residents even crafted their own colourful wands to enhance their experience! Staff and residents alike expressed how these sessions uplifted spirits and strengthened bonds.
Creative Days and Sensory Delights
Our arts and crafts activities brought colour and creativity to autumn. From leaf collecting in the garden to making firework pictures, collages, and personalised zimmer frame decorations, the joy was evident in every smile. The activity team also led a sensory experience with tranquil music, hand massages, and yoga – a true spa day at home that left everyone feeling relaxed and rejuvenated.
Baking, Bingo and Everyday Joys
Nothing beats the smell of home baking! Residents rolled up their sleeves to make chocolate cakes, scones for afternoon tea, and biscuits to ice during Halloween week. Bingo, ball games, board games, and one-to-one time ensured that each day offered something for everyone, whether lively or relaxed. And of course, we celebrated birthdays and special moments – including Enid’s great-granddaughter choosing to celebrate her birthday at Redlands.
Intergenerational Visits and Community Kindness
One of the highlights this month was our continued partnership with Friend in Deed. Over 50 children have already earned their Community Kindness Award by joining us for weekly visits. These intergenerational friendships bring so much joy, and the sight of children and residents crafting, laughing, and sharing time together is a testament to the warmth of our home.
Our Caring Culture in Action
Staff are central to the spirit of Redlands. John, our housekeeper, was officially crowned our Male Resident Champion, creating a pop-up barbershop for shaves and banter. The entire team, including activity staff, continue to lead with heart, ensuring every resident feels known, respected, and included in daily life.
Looking Ahead
With autumn in full swing, we’re already excited for what November will bring. From the Tropic Autumn Pamper Session to our Jumble and Cake Sale on 8 November, there’s always something to look forward to at Redlands. If you’re considering care for a loved one, why not book a tour and experience the warmth for yourself?
From all of us at Redlands, thank you for being part of our journey. We hope this glimpse into our October brings a smile to your face as much as it did to ours.
September Activities at Redlands House – A lovely, eventful month!
September activities at Redlands House – A lovely, eventful month!
September was a busy month at Redlands House Care Home in Hellesdon, Norwich. From homemade cakes and garden walks to the launch of our new Dementia Hub, there was always something going on. Here’s a quick look at what we got up to.
Tea, cake and good company
We kicked off the month with a classic afternoon tea – think homemade cookies, cakes, and plenty of cups of tea. A simple afternoon, but it gave everyone a chance to sit together, chat, and enjoy a bit of a treat.
Music, movement and Chapel visits
We had a lovely visit from the local chapel – thank you to them for coming in. It means a lot to the residents and staff. Later that week, we turned up the music for some dancing and singing – a bit of fun and lots of smiles all round.
Sunshine and simple joys
When the sun was out, we made the most of it in the garden. Indoors, we had a mix of group games, craft activities, and even a silent disco. A real mix of things to suit different moods and energy levels.
Dementia Care Hub launch
One of the big highlights of the month was the launch of our new Dementia Care Hub. It’s a free drop-in service to support families and carers in the community. We were joined by our local MP Alice McDonald, the Chairman of the Council, and others who care deeply about dementia support.
Laura Ward, our manager, also spoke on BBC Radio Norfolk to help spread the word. It was great to see so much support for something that we know is really needed.
The Hub will now run on the last Wednesday of every month, offering advice, signposting, and a listening ear for anyone affected by dementia.
Visits from Firside School
Mid-month, we welcomed another group of children from Firside Junior School as part of their Community Kindness Award. They spent time chatting with residents and doing arts and crafts. One of them said, “I just love being able to make them smile,” which pretty much says it all.
Out and about
We managed a few outings in September too – including a trip to Norwich Cathedral for a piano concert, followed by a proper pub lunch. Later in the month, some residents popped out to the shops and a local café for tea and cake.
Back at home, there were pamper sessions, musical afternoons (karaoke included), and a lovely moment when one resident received a framed photo of her recent outing – complete with Paddington Bear.
Celebrating the team
Our brilliant housekeeper John Wright was nominated for a care sector award – well deserved, and we’re all rooting for him ahead of the ceremony at Sprowston Manor in October. He really does go the extra mile every day. Thanks John!
Looking ahead
We’ve got our Halloween party coming up on 25th October, with music, a raffle, stalls, pumpkin carving and a prize for best costume. Should be a good one!
We’ve also started our “Wishing Tree” – a way for residents to share something they’d love to do or experience. Families are welcome to let the activities team know if there’s something we can help arrange.
As always, thanks to our team and all our visitors for making Redlands such a busy, cheerful place to be.
Find out more about life at Redlands House or read about dementia support from Age UK.
Moving Into Residential Care: How To Prepare And What To Bring
Making the move into a residential care home is a big step for you and your family. It can feel emotional, exciting, and a little daunting all at once. With the right preparation and support, it can also be a smooth transition into a warm, welcoming community where you feel comfortable and cared for. At Redlands House in Hellesdon, Norwich, we focus on person centred care, thoughtful routines, and a friendly environment that feels homely from day one.
This guide explains what long term residential care means, what to expect in the first days, how to prepare emotionally and practically, and what to pack. You will also find reassurance on how long people stay in residential care and how our team helps you settle in at your own pace.
What long term residential care means
Long term residential care is a supportive living arrangement for adults who need daily help with personal care, medication, mobility, or companionship. You have your own room in a care home setting, along with access to communal lounges, dining spaces, and gardens. A trained team is available day and night to provide care tailored to your needs.
It is different from nursing care, which involves round the clock clinical support from registered nurses. If you are comparing options, our guide on the difference between residential and nursing care can help you understand which setting is right for you.
Residential care is not a hospital. It is your home. The focus is on comfort, independence within support, good food, and meaningful daily activity. Care plans are personal, and they change as your needs change.
What happens when you move into a care home
Your first days are about getting to know each other and feeling at home. Here is what usually happens at Redlands House:
- A warm welcome. You are greeted by a member of the team who helps you settle into your room and introduces you to the people you will see most often.
- A personal care plan review. We sit with you and your family to talk through routines, health information, likes and dislikes, and any worries you may have. This shapes your daily plan.
- Gentle orientation. You will be shown around the home, including lounges, dining areas, the garden, and activity spaces. There is no rush, and you can ask to revisit as often as you like.
- Familiar routines. Mealtimes, medication times, and activities are explained so you know what to expect. You choose how much you want to join in at first.
- Family involvement. Loved ones are encouraged to visit, help you personalise your space, and stay for a cup of tea while you settle.
Most people find that by the end of the first week, the faces feel familiar and the new routine feels more comfortable. Our team keeps checking in so we can keep adjusting your plan to suit you.
How to prepare for moving into a care home
A little planning brings a lot of peace of mind. Try these steps in the weeks before the move.
- Visit together. If possible, come for a tour, meet the team, and join an activity or a meal. It is much easier to relax when you have already met a few people.
- Talk through expectations. Discuss what a good day looks like for you. Think about times you prefer to get up, foods you enjoy, hobbies, and the little comforts that matter.
- Organise paperwork. Collect medication lists, GP details, life story notes or a simple biography, emergency contacts, and relevant legal documents such as power of attorney.
- Plan your room. Decide which photos, blankets, cushions, and keepsakes you would like to bring. Small touches make a big difference in helping a new space feel like yours.
- Prepare emotionally. It is normal to feel mixed emotions. Name them, share them with family, and ask questions. Our team is here to listen and reassure you at every step.
- Arrange practicalities. Redirect post, update key services, and plan transport for move day. If mobility is a concern, ask the home about equipment and access.
If you are considering a short stay first, learning about what is included in respite care can be a gentle way to try residential life while giving family carers a well earned break.
What to bring to a residential care home
Packing is easier with a checklist. Use this as a guide, then tailor it to your preferences and your care plan.
Essentials
- Current medications, clearly labelled, plus your latest prescription or MAR sheet
- Mobility aids, hearing aids, glasses, and chargers or spare batteries
- GP and specialist contact details, plus ID and emergency contacts
- Comfortable day clothes for at least a week, easy to layer for changing temperatures
- Nightwear, dressing gown, and non slip slippers
- Underwear and socks, including warm options for cooler days
- Outdoor wear such as a coat, hat, and scarf
Toiletries
- Toothbrush and toothpaste, denture care if needed
- Hairbrush or comb, shampoo and conditioner
- Skincare, lip balm, and body lotion
- Shaving kit or personal grooming items
- Personal hygiene products and favourite scents
Comforts from home
- Photos and frames, a favourite throw or pillow
- A small clock, calendar, or simple radio
- Books, puzzles, knitting, or craft supplies
- A small plant or ornament that makes you smile
- Family recipe book or notes about food preferences
Practical extras
- Labelled clothing name tapes help laundry run smoothly
- A small list of your favourite TV shows, music, or past hobbies to guide activity choices
- A notebook for questions and reminders during the first week
- Phone, tablet, and chargers if you use them
Please avoid valuable jewellery or large sums of cash. If you are unsure about an item, ask the team and we will advise on safe storage or alternatives.
Your first week at Redlands House
We keep your first days calm and friendly. You will meet your key carer, enjoy home cooked meals, and be invited to gentle activities such as music, crafts, or a chat over tea in the lounge. If you prefer quiet time, that is finetoo. We work at your pace.
Our community links across Norwich bring lovely visitors and outings through the year. Therapy dogs, garden socials, and seasonal events help you feel connected and active. You can join as much or as little as you like.
Emotional support for you and your family
Change can stir up many feelings. You might feel relief, sadness, hope, or worry. All of these are valid. Here are simple ways to ease the transition.
- Keep familiar routines. Morning tea in your favourite mug, a daily newspaper, or a regular phone call can anchor the day.
- Share your story. We love to learn about your life, work, hobbies, and family. It helps us tailor activities and conversation that feel natural to you.
- Visit often at first. Short, frequent visits can build comfort without feeling overwhelming.
- Ask questions. You will never be a bother. If something is not quite right, we will work with you to make it better.
How long people stay in residential care
Stays vary widely because everyone’s needs are different. Some people join us for respite and return home after a short period. Others choose long term residential care and stay for months or years, with care plans adapting as needs change. The best way to decide what is right for you is to discuss your goals and health needs with the care team and your family.
A quick word on trying care before you decide
Not sure if now is the right time for a permanent move? A short stay can be a helpful way to try the environment, meet the team, and enjoy the routine without long term commitment. You will have full access to personalised support, social activities, and home cooked meals, so you can make an informed choice in your own time.
Final checklist for move day
- Confirm arrival time and transport
- Pack medications, aids, and paperwork together in an easy to reach bag
- Bring a few favourite comforts to set up your room straight away
- Share emergency contacts and any last minute care updates
- Plan a cup of tea and a quiet moment once you arrive, there is no rush
Summary: You are not doing this alone
Moving into residential care is a fresh chapter, and it is okay to take it one gentle step at a time. Long term residential care means daily support, companionship, and a homely routine tailored to you. Your first days are about settling in, meeting friendly faces, and building comfort. Preparing emotionally and practically, plus packing a few home comforts, makes a big difference. Stays can be short or long, and your care plan will evolve with you.
If you would like to learn more about how does residential care work, or to arrange a visit to our care home in Norwich, our team at Redlands House is ready to help you feel at home from the moment you arrive.
Dementia Support Hub at Redlands: Welcoming Families & Carers
Welcome to Redlands’ Dementia Support Hub
At Redlands House, we are proud to launch our new dementia support hub — a warm, welcoming space where families, carers and people living with dementia can connect, find advice, and feel less alone. This initiative is part of our commitment to being more than just a care home — it’s about being a growing hub of community, understanding and support in Hellesdon and beyond.
Why we’ve created the hub
While Redlands House already provides high-quality residential dementia care, we recognised there’s a deeper need in our local community. Even with excellent charities like Alzheimer’s UK, many families still say: “Who do I talk to next?” or “Where can I go to feel understood?”
Laura Ward, our manager, says she wanted to provide a “safe space” for the community — somewhere people can drop in, socialise, ask questions and be signposted to help.
What happens at the hub
The hub is open monthly (on the last Wednesday of every month) and offers an informal, supportive environment for:
- Meeting others in similar situations
- Accessing advice and information
- Being guided (signposted) to further services and charities
- Simply dropping in for a chat, a cuppa, and companionship
This initiative doesn’t duplicate what existing services provide — it complements them, by filling gaps and being a local, easy-to-reach touchpoint.
Community & local support
At the official launch, we were honoured to welcome:
- Alice Macdonald, MP for Norwich North, who emphasised how challenging it can be to get a diagnosis and then navigate ongoing care
- Tom Fitzpatrick, Chairman of Norfolk County Council, who acknowledged that while there are many provisions, there is always more to do
Their support underlines that caring for dementia is a shared responsibility — between local authorities, charities, families, and community organisations.
The bigger picture
Dementia is a growing challenge across the UK: current estimates suggest over 944,000 people are living with dementia, with that number expected to rise to a million by 2030.
Initiatives like our hub matter because they act early — offering social, emotional and practical support *before* problems escalate. That kind of early engagement can reduce stress, isolation and confusion for both the person living with dementia and their family.
How Redlands’ core dementia care supports the hub
Redlands House already has a well-established dementia care service, built on dignity, respect and tailored support. Our environment is designed with calm routines, memory prompts, safe layouts and staff specially trained to support each individual’s journey.
The hub is an extension of that philosophy — not separate from it. It’s a bridge between in‑home, community and residential care. Families can gain confidence, insight and connection through the hub before or during the journey of residential care.
What to expect when you visit
If you come along to the hub, you’ll find a relaxed environment and real people ready to listen. There’s no pressure, no sales pitch — just connection, respect and useful help. You may meet carers, other family members, our Redlands team or guest speakers (in future) sharing topics like managing behaviours, legal advice, or local service updates.
How to find us & what to do next
The hub is held at Redlands House, Hellesdon, on the last Wednesday of each month — drop-in times from 2pm.
If you’re not sure when, or you’d prefer to talk one-to-one first, call our team and we’ll be happy to help you plan your visit.
If you or your loved one would like to explore dementia care at Redlands, or simply want to understand your options, the hub is a gentle first step. We would be delighted to welcome you, show you around, or have a chat.
Contact Laura and the team today to find out when the next hub will meet, or to arrange a time to visit Redlands House.
May 2025 Care Home Activities | Heart-Warming Moments at Redlands
May 2025 Care Home Activities | Heart-Warming Moments at Redlands
May has been a truly special month here at Redlands House, your welcoming dementia care home in Hellesdon, Norwich. From fun-filled community outings to tender moments of connection, our residents have enjoyed a wide range of activities designed to spark joy, conversation, and treasured memories.
Celebrating Community and Togetherness
Our calendar kicked off with the exciting announcement of our Summer Fete, which will take place on 30th August. We look forward to welcoming residents, families, and the wider community for an afternoon of sports, glitter stalls, music, games, and delicious refreshments. Local businesses are warmly invited to take part — contact Laura or Lucy to secure a pitch.
Bringing Joy Through Visitors and Events
May saw the heart-warming return of Little Visitors, organised by our friends at Friend in Deed. One charming young boy brightened everyone’s day, sharing his toys and stories. This intergenerational activity continues to bring love and laughter into our home.
We also enjoyed a delightful animal event at the Dixon’s Centre, where residents happily stroked friendly animals and savoured refreshing ice creams in the sunshine.
Moments of Togetherness Over Food and Conversation
Residents chose to host their own afternoon tea, complete with fresh cream cakes. The session sparked many lively conversations about past music, dances like the jitterbug, and cherished memories. One resident commented, "I’ve never laughed so much — this home is marvellous."
Visits to the local café for hot drinks and scones were another highlight, providing a lovely chance to enjoy the community and a gentle browse around the shops.
Bringing Families Together
Our Residents and Relatives Meeting was a great success, accompanied by a popular bake sale, tombola, and clothes stall. Thank you to all who joined us — it is always special to come together in celebration and discussion of our future plans.
Creative and Therapeutic Sessions
A colourful flower arranging activity inspired conversation about favourite blooms, with residents lovingly arranging flowers to brighten their rooms. Our salon sessions were also a hit, with many ladies enjoying manicures and freshly painted nails — a little pampering goes a long way!
Outings to Remember
One of the standout moments this month was our trip to Redwings Horse Sanctuary in Aylsham. Residents travelled in style thanks to limousines provided by East of England Co-op Funeral Services. Joined by students from Taverham High School through Friend in Deed, the day was filled with connection, community, and unforgettable experiences. One resident shared, "This has been absolutely marvellous. I won’t ever forget it."
Special Celebrations and Visits
We proudly celebrated George’s birthday with a homemade cake from our talented chef. The joy on George’s face was a beautiful reminder of how simple celebrations mean the most.
The arrival of Norfolk Alpacas brought smiles all round. One resident cheekily suggested we should keep a few alpacas to help with the gardening!
Marking Important Occasions
VE Day was marked with deep reflection and joy. Residents attended a local memorial service and returned for a street party-style lunch at Redlands. A few tears were shed in remembrance, but the day was also full of fun and laughter, especially as Winston Churchill "appeared" on our screen to deliver his iconic speech.
Everyday Moments That Matter
Our residents enjoyed a varied weekend of pampering sessions, games, and outings for sweets. Daily life was filled with personalised activities — from one-to-one sessions in the garden to group games — ensuring everyone felt valued and included.
Celebrating Success
We are thrilled to share that Redlands House is through to the finals of prestigious dementia care awards:
- The home is a finalist for the Dementia Care Team Award.
- Care Assistant Lisa Hammond is a finalist for the Dementia Carer Award.
The finals will take place at the Hilton London Bankside — we are immensely proud of our dedicated team for this recognition.
Looking Ahead
As we look forward to the summer months, we continue to focus on providing warmth, love, and outstanding care — with a calendar full of activities that bring people together and create lasting memories.
Why not join us? If you would like to visit Redlands House, book a tour today and see first-hand the joy and community we foster here in Hellesdon, Norwich.
For more inspiration on meaningful care activities, visit Age UK.
We can’t wait to see what next month brings!
Choosing a Care Home Over Home Care: A Guide for Families
Choosing a Care Home Over Home Care: A Guide for Families
When it comes to supporting an ageing loved one, many families find themselves at a crossroads—do you opt for care at home, or consider the move into a residential care home? If you're exploring the benefits of choosing a care home over home care, you're not alone. It's a deeply emotional decision, often driven by love, concern, and the desire to do what’s best for someone who means the world to you.
Understanding the Emotional Dilemma
“Home is where the heart is”—a phrase we all know, and one that rings especially true when considering care. Home offers familiarity and comfort, but when daily life becomes a challenge—cooking, personal hygiene, medications, mobility—home care may not always be enough. Even with support from visiting carers, it’s often family members who shoulder the burden.
Many adult children feel torn between providing hands-on help and juggling their own responsibilities—work, children, their own wellbeing. The result? Guilt, exhaustion, and the nagging fear of not doing enough. Choosing a care home like Redlands can transform that relationship. You’re no longer a carer—you’re a daughter, son or spouse again. Free to simply be present, to laugh and connect without worry.
The Hidden Costs of Home Care
At first glance, home care may seem like the gentler option. But beneath the surface, there are significant costs—financial, emotional, and practical. Visiting carers often work within tight timeframes. Laundry, meal preparation, personal hygiene, medication, emotional companionship—these aren't always fully covered.
- Regular appointments and care schedules may feel rushed
- Home maintenance continues to demand attention—cleaning, gardening, upkeep
- Family members still act as backup carers, which limits their time and peace of mind
In contrast, life in a residential care home is fully inclusive. At Redlands, our residents enjoy round-the-clock support, freshly prepared meals, enriching activities and most importantly, human connection. Everything is taken care of—so you don’t have to.
Why Families Choose Redlands in Hellesdon, Norwich
With over 30 years of experience, Redlands House is proud to be a trusted part of the Norfolk community. We’re not a chain—we’re independently owned, and that makes all the difference. Our team is more like a family, many of whom have been with us for decades. That loyalty speaks volumes. It means continuity of care, familiar faces, and relationships built on trust and compassion.
We offer more than care—we offer community. There’s always something happening at Redlands, from musical afternoons and creative workshops to simple, joyful moments over tea and biscuits. Our mission is simple: to bring love, laughter and genuine warmth to every single day.
The Key Benefits of Choosing a Care Home
- 24/7 Professional Support – From personal care to medication and mobility, we’re here around the clock.
- Peace of Mind – No more late-night worries. Just the reassurance that your loved one is safe and happy.
- Companionship and Activities – A vibrant community of peers, with meaningful connections and laughter every day.
- Nutritious Home-Cooked Meals – No more solo dinners. Just good food, made with care and served with a smile.
- Freedom for Families – Reconnect with your loved one without the stress of caregiving.
When Is the Right Time to Consider a Move?
There’s no perfect time—but there is a right one. If you’re starting to feel overwhelmed or notice your loved one struggling with daily tasks, it might be time to explore the benefits of residential care. Many families tell us they wish they’d made the decision sooner. Their only regret? Waiting.
Visit Us and Feel the Difference
We invite you to come and see Redlands House for yourself. Walk through our bright, friendly spaces. Talk to our team. Meet our residents. Experience the joy, the laughter, the genuine sense of home. We're proud of what we’ve built—and we’d love to share it with you.
Book a tour today or download our brochure to learn more.
Further Reading
For more on weighing care options, Age UK has an excellent guide on home care versus care homes.
Understanding The Cost Of Residential Care Homes In Norwich
When you begin looking into care options for a loved one, it’s natural to feel a bit overwhelmed—especially when it comes to understanding the costs involved. If you’re considering residential care homes in Norwich, you might be asking yourself: How much will it cost? What do fees include? And, perhaps most importantly, will we be able to afford it? Don’t worry—you’re not alone in these thoughts. In this friendly guide, we’ll break down what you can expect, explore your financial support options, and share some practical tips to help your family plan for the future.Read more
Life at Redlands House: April 2025 Round-Up
Celebrating Community, Companionship and Sunshine
April was a joyful, jam-packed month at Redlands House, filled with laughter, kindness, sunshine, and meaningful connections between generations. From Easter bonnet making to police car sirens and therapy dog visits, there was never a dull moment.
5-Star Food Hygiene Rating Celebrated at Redlands
5-Star Food Hygiene Rating Celebrated at Redlands
5-star food hygiene rating has been proudly achieved by Redlands House Care Home in Hellesdon, Norwich, following a detailed inspection by Broadland District Council on 11th March 2024. This exceptional rating is the highest available from the Food Standards Agency and affirms Redlands House’s commitment to delivering safe, high-quality meals within a clean and professionally managed environment.
As a private care home serving older adults, Redlands House consistently aims to meet and exceed national standards across all aspects of care. Receiving this rating is not just a reflection of cleanliness but also of structured processes, well-trained staff, and a deep respect for residents’ health and wellbeing.
Understanding the 5-Star Food Hygiene Rating
Administered in collaboration with local councils, the Food Hygiene Rating Scheme is designed to help the public choose safe, clean places to eat and live. A 5-star food hygiene rating represents excellence in three core areas: food hygiene practices, structural compliance, and management confidence. Redlands House was assessed as ‘Good’ for food hygiene and safety procedures, ‘Very Good’ for the cleanliness and suitability of kitchen premises, and ‘Good’ for overall confidence in its food safety management systems.
Achieving top marks in these categories means that Redlands House not only maintains strong day-to-day practices but also has effective systems in place to prevent problems before they arise. This includes documented food safety policies, regular temperature checks, and rigorous cleaning routines across all food-related areas.
Culinary Excellence Rooted in Safety
The catering team at Redlands House prides itself on offering residents a wide range of home-cooked meals, tailored to individual tastes and dietary needs. Every meal is freshly prepared using high-quality ingredients sourced from trusted suppliers. Menus are reviewed regularly, and residents are involved in meal planning, ensuring that everyone feels heard and cared for.
Kitchen staff undergo regular training in food hygiene, allergen awareness, and infection control. These ongoing professional development efforts contribute directly to the high hygiene standards for which the home has been recognised. The catering manager works closely with nursing staff to ensure that meals not only taste great but support residents’ medical and nutritional requirements.
Words from the Home Manager
Laura Ward, Home Manager at Redlands House, expressed pride in her team's achievement: “Earning a 5-star food hygiene rating is a testament to our commitment to excellence. From our chefs to our carers, everyone plays a role in creating a safe and welcoming environment. Our kitchen team works tirelessly to ensure our residents receive meals that are nutritious, delicious, and prepared with the utmost care.”
She added that food is a significant part of the daily experience for residents, and achieving this rating gives families additional peace of mind. It reinforces that Redlands House is not only a place of professional care but also one of warmth, dignity, and attention to detail.
Trusted by Families and Regulatory Bodies
In addition to this hygiene recognition, Redlands House has been consistently rated ‘Good’ by the Care Quality Commission (CQC) across all major criteria: safety, effectiveness, care, responsiveness, and leadership. Family testimonials often praise the staff’s friendliness, dedication, and personal touches that make the home feel like family.
Visitors regularly comment on the cleanliness of the home, the quality of the food, and the staff’s responsiveness to needs. Many have said that choosing Redlands was the best decision for their loved ones, citing the high level of attention each resident receives daily.
Discover Redlands House for Yourself
If you are looking for a care home that combines high-quality care with an unwavering focus on food safety and resident wellbeing, Redlands House offers a compassionate and supportive environment in Norwich. Whether you’re seeking long-term care or respite support, the team welcomes you to explore the facilities and meet the people who make Redlands House special.
To arrange a visit or find out more, please contact us directly. We also recommend learning more about food hygiene standards by visiting the Food Standards Agency’s website.
Good CQC Rating Earned by Redlands House
CQC Good Rating Redlands Care Home Praised for Warmth and Compassion
CQC Good Rating Redlands Care Home was officially confirmed following a detailed assessment conducted between 10 December 2024 and 17 January 2025. The Care Quality Commission (CQC) published its latest report on 14 February 2025, awarding Redlands Care Home a “Good” rating overall — a testament to the dedication and values upheld by our entire team.
CQC Good Rating Redlands Care Home Confirms Quality of Care
The inspection report commended the Home for delivering kind, compassionate and person-centred care that significantly improves the quality of life for residents. Inspectors recognised that staff are not only well-trained and safely recruited, but also provide support with warmth, dignity and respect.
During the inspection, 32 residents living with dementia and/or mental health conditions were receiving care at Redlands House. The CQC highlighted the effectiveness of our personalised approach, noting that care plans are built collaboratively with residents and their families, ensuring all voices are heard and respected.
Leadership, Staff Morale, and Positive Culture Recognised
One of the strongest themes throughout the report was the positive culture and high staff morale within the home. Inspectors noted that the management team leads by example, encouraging a workplace rooted in support, positivity and continual improvement.
Managers were described as “visible, encouraging and knowledgeable,” with a clear commitment to high standards. This approach fosters not only a healthy workplace but also directly contributes to the safety and happiness of residents.
Feedback from Families Underscores CQC Findings
While many residents were unable to share their experiences directly due to their health conditions, relatives spoke unanimously in praise of the Home. One family member shared, “Staff are so kind, they go above and beyond. All the staff work so well together, it makes such a difference… it’s such a happy place.”
Families also highlighted how involved they felt in their loved ones’ care, with regular updates and opportunities to contribute to care planning. Several relatives told the CQC that the home had improved further under current management, reinforcing the success of our team’s continued efforts.
Continuous Improvement in Action
Although the CQC identified minor shortfalls in medicines management, they acknowledged that the leadership team responded immediately and effectively, ensuring rapid improvements were made. This reflects the Home’s ongoing commitment to transparent practice and delivering the best care possible.
Home Manager and Owner Respond
Laura Ward, Home Manager, commented: “We are incredibly proud to receive a ‘Good’ rating from the CQC. This recognition is a direct reflection of the dedication and compassion our team brings to their roles every single day. We are committed to making Redlands a place where residents thrive and families feel confident in the care we provide.”
Frances Smart, Owner of Redlands Care Home, added: “The feedback from both the CQC and our families is truly heartwarming. Our vision has always been to create a home filled with warmth, respect and outstanding care. This rating reaffirms that we’re on the right path, and we will continue to build on this strong foundation.”
Learn More About Our Values and Services
Redlands Care Home continues to welcome private fee-paying residents seeking a supportive, respectful and personalised environment. Visit our website to learn more about our approach to dementia care, facilities, and community life.
To read the full CQC inspection report, please visit the official CQC website.
For more details on upcoming activities and events at Redlands, we recommend contacting Laura or Frances directly. They’ll be happy to share what’s planned in the coming months!